PRIVACY POLICY |
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WE FIRMLY BELIEVE THAT THE PRIVACY OF OUR CUSTOMERS' INFORMATION IS FUNDAMENTAL TO SECURING PUBLIC TRUST AND CONFIDENCE IN OUR PRODUCTS AND SERVICES AND THEREFORE, IT IS OUR POLICY TO RESPECT, MAINTAIN, PROTECT AND SAFEGUARD, AT ALL TIMES, THE PRIVACY OF OUR CUSTOMERS' INFORMATION UNDER THE https://gateway.cimb.com WEBSITE WHICH IS OPERATED BY US AT CIMB BANK BERHAD (13491-P) AND CIMB ISLAMIC BANK BERHAD (617380-H). |
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1. |
Introduction |
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We have always considered our customers and their interests as being of utmost priority in the provision of our products and services. For this reason and others, we are committed to ensuring that the privacy of your personal, banking and financial information as well as any other information in respect of or pertaining to the same ("Information") which you have disclosed, shared, exchanged or otherwise provided to us is at all times respected, maintained, protected and safeguarded. |
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Pursuant thereto and for your benefit, this Privacy Policy (which we may amend from time to time) is designed to explain and elaborate upon some of our policies and principles pertaining to the privacy of your Information, all of which we have adopted as a sign of our commitment to respecting, maintaining, protecting and safeguarding the privacy of your Information. |
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This Privacy Policy shall apply to all visitors and users of the https://gateway.cimb.com website (“Website”) and the use of the term “We” and "CIMB" shall mean any company within the CIMB Group Sdn Bhd (“CIMB Group”) offering products and services over this Website. |
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This Website may contain hyperlinks to other websites not operated by us. We are not responsible for the contents, or the privacy practices, of these websites.
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Types of Information Which We Collect |
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The types of Information, which we collect varies depending upon how you access and use our products and services. Nevertheless, the Information, which we collect generally comprises of data and information pertaining to yourself such as your name, age, gender, race, National Registration Identification Card (NRIC) number. as well as other financial and banking information such as your bank balance, bank transactions, assets, liabilities, income and creditworthiness, and where the customer is a company, information pertaining to its assets, liabilities, directors, officers, shareholders and financial and commercial dealings. We may, at any point, request other pertaining information from you to enable us to serve you better. |
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Use of the Information |
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The Information, which we gather from you through your use of the Website is intended to be used in the ordinary course of our business including the provision of our products and services to you as requested. However, our use of your Information may also extend to other purposes, among others, to enforce or defend any of our rights, to comply with all applicable legislation, laws and regulations, to enhance the quality of our products and services, to prevent fraud or illegal activities as well as to prepare demographics concerning our customers' use of our products and services which may, at our sole discretion, be made available to our third party vendors, advertisers, affiliates or relevant third parties in aggregate or demographic form.
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Employees' Access to the Information |
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We repeat our commitment to respect, maintain, protect and safeguard the privacy of your Information by ensuring that any access to the Information which you have disclosed, shared, exchanged or otherwise provided to us is restricted to our duly authorised employees, all of which are fully trained and well-equipped to handle your Information. Each of our said duly authorised employees is required to adhere to our commitment herein specifically our dedication to safeguarding the privacy of your Information at all times. Failure by our respective duly authorised employees herein to comply with the same and generally the terms of this Privacy Policy shall be met with the necessary disciplinary action.
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Security Measures Employed to Safeguard the Privacy of the Information |
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It is our policy to ensure that adequate and stringent security controls, measures and protocols are employed to safeguard the privacy of your Information, all of which shall continue even after whatever contractual relationship between you and us has come to an end. While we shall use our best efforts to ensure that the privacy of all Information is kept secure, it is an accepted fact that no data transmission conducted over the Internet can be guaranteed to be wholly secure. |
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Further information on the security controls, measures and protocols, which we have employed are specified and elaborated upon in our SECURITY ARRANGEMENT, which may be read at https://gateway.cimb.com |
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Sharing of Information |
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We shall, at all times, endeavour to safeguard the privacy of your Information and accordingly, we will not disclose the same to any third party or external organisations. Notwithstanding this and for the purpose of helping us serve you better, your name, contact particulars and/or non-financial information may be provided to our affiliates and members of the CIMB Group, vendors, advertisers, third party vendors and other relevant third parties in Malaysia and/or other jurisdictions. Where such information is provided to these third parties, we shall endeavour to ensure that they comply with the same standard regulating the privacy of your Information as that which is imposed by us. Nevertheless, should you not want your name, contact particulars and/or non-financial information being further disclosed to these third parties or do not want to be solicited for further products or services which are offered by us or them, please notify us accordingly via electronic-mail or post at the contact addresses as specified in Item 9 below. |
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Notwithstanding the generality of this Privacy Policy and while we shall, at all times, endeavour to safeguard the privacy of your Information, we may nevertheless disclose your Information to other third parties where such disclosure:- |
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1. is requested or authorised by you;
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Customer's Choices in Respect of the Provision of the Information |
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While you are neither bound nor obligated to provide us with any of your Information, your choice not to do so (whether due to your disagreement with the methods employed by us to safeguard the privacy of your Information or otherwise) may result in you being prohibited from accessing or making full use of our products and services, neither of which shall render us responsible or liable for.
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Accuracy of the Information |
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Please note that the accuracy of your Information provided to us is essential, among others, to provision of our products and services to you. It is therefore a Terms and Conditions governing the subscription, use and access of the Website that you undertake to ensure the accuracy, completeness and currency of all Information which you disclose, share, exchange or otherwise provide to us by updating and notifying the Bank in writing within ten (10) days of any changes in the Information. |
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Should you have any queries concerning your Information, please contact our Call Centre or e-mail us, at the contact number and address as specified under Item 9 below. |
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Questions or Complaints about This Privacy Policy |
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We, at all times, welcome and encourage you to raise any questions or complaints which you may have concerning this Privacy Policy. For this purpose, please do not hesitate to contact our Call Centre at the following contact details:- |
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Cash Management |