CLIENT CHARTER |
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AT CIMB BANK BERHAD (13491-P) AND CIMB ISLAMIC BANK BERHAD (617380-H), WE ARE COMMITTED TO ENSURING THAT THE CIMB GATEWAY PRODUCTS AND SERVICES PROVIDED TO OUR CUSTOMERS IN https://gateway.cimb.com WEBSITE IS RELIABLE AND EFFECTIVE IN ACCORDANCE WITH OUR CLIENT CHARTER SET OUT BELOW:
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The CIMB Gateway products and services are provided to you in accordance with the Terms and Conditions governing the subscription, use and access of the website “CIMB Gateway”. A copy of the Terms and Conditions can also be accessed at https://gateway.cimb.com. |
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Ensuring Safe and Reliable Operations |
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We shall take the necessary measures to ensure that products and services offered by us or our third party vendors are dependable, reliable and secure. Our computer and network systems will adopt high-end access and authentication protocols and employ firewalls at strategic points to protect, secure and safeguard the integrity and privacy of your transactions. |
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Safeguarding the Privacy of Your Information |
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We recognise the importance of public trust and confidence in our products and services. It is our policy to respect, maintain, protect and safeguard the privacy of your company’s transactional information and information which you have disclosed, shared, exchanged or otherwise provided to us over https://gateway.cimb.com (“Information”). |
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Pursuant to our objectives above, we have set out certain principles regulating the privacy of your Information, all of which are specified and elaborated upon in our PRIVACY POLICY which may be read at https://gateway.cimb.com |
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Providing Reliable and Quality Services |
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To ensure that you receive only reliable and high-quality service, we deploy robust hardware, equipment and software, and engage only qualified and trained personnel. We ensure that our business methodologies comply with regulations and guidelines set by regulators including Bank Negara Malaysia. |
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Transparency of Products and Services |
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We shall be transparent in our dealings with you and we do not engage in conduct which is deceptive, fraudulent or otherwise misleading. We shall endeavour to ensure that representations, statements and assurances from us shall be accurate and true. |
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We will fully disclose all the relevant terms and conditions relating to the products and services offered. |
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Providing Prompt Response and Action for Customer Enquiries and Complaints |
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Your convenience and satisfaction is of paramount importance and we welcome your suggestions, comments, feedback, enquiries, or complaints. We will ensure that relevant steps are taken to resolve your complaints promptly. We welcome your enquiries and feedback which we view as opportunities for us to better understand and manage your requirements. |
We may be contacted by email at [email protected] or you may call us at 1 300 888 828 or write to us at : |
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Cash Management |
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Our commitment to you is carved out of our philosophy to go beyond solutions and we hope to be able to realise your expectations by employing professional expertise and world class technology to meet your banking needs. |
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